News releases from NICE
Skipton Building Society Takes Workforce Management and Employee Engagement to the Cloud with NICE
February 24, 2021
NICE (Nasdaq: NICE) announced today that Skipton Building Society has selected its cloud-based Workforce Management (WFM) and Employee Engagement Manager (EEM) offerings as a bundled solution for its...
NICE Real-Time Authentication and Fraud Prevention Solutions Win UK Customer Service Excellence Award for Innovation
February 22, 2021
NICE (Nasdaq: NICE) today announced that its suite of Real-Time Authentication and Fraud Prevention solutions has won the UK Customer Service Excellence Awards. Attained in the ‘Fight Against Fraud’...
NICE Provides Dial-in Details for Its Fourth Quarter and Full Year 2020 Results Teleconference
February 11, 2021
Fusion BPO Selects NICE Workforce Management in the Cloud to Drive Efficiency Gains and Boost Customer as well as Employee Engagement
February 10, 2021
NICE (Nasdaq: NICE) today announced that its Workforce Management (WFM) solution in the cloud has been selected by Fusion BPO to improve efficiency and empower increased employee performance. Fusion...
NICE Opens Nominations for 2021 PSAPs’ Finest Awards Honoring Emergency Communications Professionals
February 08, 2021
NICE (Nasdaq: NICE) today announced that it has opened nominations for the 2021 PSAPs' Finest Awards, an annual recognition program for emergency communications (ECC) professionals now in its sixteenth...
NICE Presents Best Practices to Accelerate Leadership in CX Agility and Empower Exceptional Experiences
February 04, 2021
NICE (Nasdaq: NICE) today announced new online events showcasing strategies for ensuring exceptional experiences by empowering leadership in CX agility. With unprecedented change impacting businesses...
NICE Announces Agile WEM, Empowering Organizations to Sustain High Employee Engagement in the Work-from-Anywhere Reality
February 03, 2021
NICE (Nasdaq: NICE) today announced Agile Workforce Engagement Management (WEM), a new offering that allows organizations to empower excellence anywhere among the workforce. Enabling employees to work...
NICE Actimize Launches AI-Driven New Account Fraud Solution to Combat Synthetic and Stolen Identity Fraud
February 02, 2021
Sophisticated fraud schemes utilizing stolen and synthetic identities are accelerating, requiring more powerful fraud-fighting solutions than traditional identity verification might have previously...
NICE Introduces NTR-X, Next Generation Cloud-Based Compliance Solution for Omnichannel Trade Recording Management
February 01, 2021
Stringent regulations and complexities arising from new communication modalities and remote, distributed workforces are widening compliance gaps, placing financial and energy trading firms at further...
NICE Actimize Drives AML Cloud Transformation for Vancity, One of Canada’s Largest Community Credit Unions
January 13, 2021
NICE Actimize, a NICE (NASDAQ: NICE) business, has been selected by Vancouver City Savings Credit Union (Vancity), a member-owned financial co-operative headquartered in British Columbia, Canada, to...
NICE Wins Technical Development Award at 2020 Symphony Hackathon for Integration with its Cloud-Based Messaging and Collaboration Platform
January 12, 2021
NICE (Nasdaq: NICE) today announced that it has received the ‘Most Cutting-Edge Technical Development’ Award at the Symphony Innovate 2020 Hackathon London. NICE was recognized for taking the important...
NICE Named a Leader in the Inaugural IDC MarketScape: Worldwide Digital Evidence Management Solutions for Law Enforcement 2020 Vendor Assessment
January 11, 2021
NICE (Nasdaq: NICE) today announced that IDC, a global provider of market intelligence, has named NICE a Leader in its inaugural “IDC MarketScape: Worldwide Digital Evidence Management Solutions for...
NICE Wins “The Most Innovative System Award” for State-of-the-Art Advancements in Workforce Management
January 07, 2021
NICE (Nasdaq: NICE) today announced that it has been named the winner of “The Most Innovative System Award” by the Global WFM Chartered Body (GWFM). The award was presented to the NICE Workforce...
NICE Breaks New Ground in Robotic Process Automation with Innovative AI-Driven Click to Automate
January 06, 2021
NICE (Nasdaq: NICE) today introduced new AI-based Robotic Process Automation (RPA) capabilities that fast-track the time to value by rapidly operationalizing optimal process automation opportunities....
NICE CEO Barak Eilam Named 2020 CEO of the Year by Calcalist
December 30, 2020
NICE (Nasdaq: NICE) today announced that its CEO, Barak Eilam has been selected as CEO of the Year for 2020 by Calcalist, a leading financial newspaper in Israel.
NICE Actimize’s X-Sight Marketplace Offers Facial Recognition Technology for Advanced AML/KYC Risk Screening with Addition of FACEPOINT
December 14, 2020
NICE Actimize, a NICE business (Nasdaq: NICE) today announced that FACEPOINT, which launched an industry-leading biometric risk screening engine, has joined the X-Sight Marketplace, bringing its...
NICE Survey Finds At Least 50 Percent or More of Interactions Being Handled Through Digital Channels
December 08, 2020
NICE (Nasdaq: NICE) today announced the results of a new survey amongst CX leaders. Findings confirm consumers favor the use of digital channels when interacting with service providers. Entitled...
SPARK Matrix Customer Journey Analytics 2020 Recognizes NICE Nexidia as Technology Leader and Cites NICE ENLIGHTEN as a Differentiator
December 03, 2020
NICE (Nasdaq: NICE) today announced that it has been recognized as a Technology Leader by Quadrant Knowledge Solutions for its Customer Engagement Analytics offering. In its SPARK Matrix: Customer...
NICE Receives Frost & Sullivan’s Customer Value Leadership Award in Public Safety for Innovation in Cloud-Based Investigation and Evidence Management Solutions
December 02, 2020
NICE (Nasdaq: NICE) today announced that it has been awarded Frost & Sullivan’s 2020 North America Customer Value Leadership Award in public safety for innovations in cloud-based investigation and...
Swinton Group Boosts Net Promoter Score by 11 Percent with NICE Attended Automation
December 01, 2020
NICE (Nasdaq: NICE) today announced that Swinton Group has transformed customer service and improved both customer and employee experiences by leveraging NICE’s Attended Automation solution. A UK-based...
NICE Named a Leader in Intelligent Authentication and Fraud Prevention for the Second Consecutive Year by Leading Analyst Firm
November 24, 2020
NICE (Nasdaq: NICE) today announced it has been recognized as a Leader for its Real-Time Authentication (RTA) and Fraud Prevention solutions by Opus Research for the second year successively. NICE’s...
NICE Actimize Announces Next-Gen Fraud Management Platform Leveraging Advanced AI and the Cloud to Fight Fraud and Enhance Customer Experience
November 23, 2020
NICE Actimize, a NICE business (Nasdaq: NICE), today announced the latest version of its Integrated Fraud Management (IFM-X) platform that delivers one of the industry’s most advanced detection...
NICE Unveils ENLIGHTEN Fraud Prevention Powered by AI and Voice Biometrics to Empower Contact Centers in Safeguarding Consumers
November 19, 2020
NICE (Nasdaq: NICE) today unveiled ENLIGHTEN Fraud Prevention, an innovative new solution for automatic and continuous fraudster detection and exposure. Bringing together NICE ENLIGHTEN's comprehensive...
NICE Actimize Chosen to Drive Modernization of Financial Crime Operations for Desjardins Group
November 17, 2020
NICE Actimize, a NICE (NASDAQ: NICE) business, today announced that it was chosen by Desjardins Group, Canada’s leading financial cooperative with more than 7 million members and $300 billion in total...
NICE and Symphony Partner to Drive Digital Transformation Through Rapid Adoption of Intelligent Attended Automation
November 16, 2020
NICE (Nasdaq: NICE) today announced that it has partnered with Symphony, a Sykes company, to expand deployment of robotic process automation, and in particular attended automation, globally. The...
NICE Reports 35% Record Cloud Growth for Third Quarter 2020
November 12, 2020
NICE Accelerates Time-to-Value for Businesses Globally with New Robotic Process Automation Offer
November 05, 2020
Organizations globally have been impacted by dynamic changes in recent months and are in critical need of efficiencies in delivering the service their customers demand at the rapid pace and excellent...
NICE Actimize Positioned As Overall Technology Leader in the 2020 Quadrant Knowledge Trade Surveillance & Monitoring Report
November 02, 2020
NICE Actimize, a NICE (Nasdaq: NICE) business, has been ranked by global advisory and consulting firm Quadrant Knowledge Solutions as the overall global Technology Leader in its report titled “SPARK...
NICE First to Achieve Microsoft Teams Certification for Unified Communications Recording, Enabling Digital Transformation of Financial Services Organizations
October 29, 2020
NICE (NASDAQ: NICE), a leading provider of financial communication compliance solutions, today announced that its NICE Trading Recording System (NTR) is first to market for compliance recording...