Email is one of those things that no one likes but that we’re all forced to use. Superhuman, founded by Rahul Vohra, aims to help everyone get to inbox zero. Superhuman, which got its start in 2017, charges $30 per month and is still in invite-only mode with more than 275,000 people on the waitlist. That’s by design, Vohra told us earlier this week on Extra Crunch Live.
“I think a lot of folks misunderstand the nature of our waitlist,” he said. “They assume it’s some kind of FOMO generating technique or some kind of false scarcity. Nothing could be further from the truth. The real reason we have the waitlist is that I want everyone who uses Superhuman to be deliriously happy with their experience.”
Today, Superhuman is only available for desktop and iOS. Superhuman started with iOS because many premium users have iPhones, Vohra said. Still, many users have Android, so Superhuman’s waitlist consists of many Android users.
“And we don’t think that if we onboard them they’d have the best experience with Superhuman because email really is an ecosystem product,” he said. “You do it just as much on the go as you do from your laptop. And there’s a lot of reasons like that. And so if you’re a person who identifies that as a must-have, well, we’ll take in the survey, we’ll learn about you so we know when to reach out to you. And then when we have those things built or integrated, we’ll reach out.”
We also chatted about his obsession with email, determining pricing for a premium product, the impact of COVID-19, diversity in tech in light of the police killing of George Floyd and so much more.
Throughout the conversation, Vohra also offered up some good practical advice for founders. Here are some highlights from the conversation.On competition from Hey, the latest buzzy email app
Yeah, I’m not at all worried. I used to get worried about this. You know, 10 years ago, even as recently as five years ago, I would get worried about competitors. But I think Paul Graham has really, really great advice on this. I think he says pretty much verbatim: Startups don’t kill other startups. Competition generally doesn’t kill the startup. Other things do, like running out of money being the biggest one, or lack of momentum or lack of motivation or co-founder feuds, these are all really dangerous things.