B2B Research Firm Ranks Abby Connect Top Answering Service and Virtual Receptionist Firm
LAS VEGAS (PRWEB) November 30, 2017
B2B research firm Clutch ranked Las Vegas-based Abby Connect number one in its list of top global inbound voice and call center service providers. Clutch conducted a series of in-depth surveys and ranked Abby Connect the top answering and virtual receptionist service provider. Clutch also ranked Abby Connect number ten in its list of top customer support services. Abby Connect has consistently ranked among the top customer service providers in the world, and Clutch’s survey reinforces Abby's premium spot globally.
"It is an honor for us to be listed number #1 under the categories of answering services and virtual receptionist services. We take great pride in providing top-notch infrastructure and call handling services to our clients," says Nathan Strum, CEO of Abby Connect. "As we hurtle towards a more digital economy, more businesses seek 24/7 customer support, and that is what we specialize in," explains Mr. Strum. The same survey ranked Abby Connect number 10 globally in the category of customer support.
Clutch identified several companies that specialized in five inbound call center categories, which included order processing, customer support, virtual receptionist, answering services, and inbound appointment setting. Clutch's methodology involved studying in-depth client reviews, ability to deliver, and industry recognition. Clutch focuses more on in-depth client reviews to identify top players in various categories. Abby Connect won the top spot in two categories: virtual receptionist and answering services.
“Our approach is to focus on growth and simultaneously innovate. Innovation is a key driver of industry success and growth, and customer support and answering services depend on innovative methods to bring the solutions that clients want,” says Mr. Strum. “We are increasingly focusing on adopting newer technologies to remain ahead of our competitors and bring the best virtual receptionist services to our clients. We take our mission and our employees’ happiness very seriously, and that’s what keeps our clients and their customers happy,” Mr. Strum added.
Customer support and call center industries have changed drastically in the last few years, with a focus on innovation and R&D. Answering service companies and virtual receptionist firms which haven't innovated have found it difficult to keep pace with firms such as Abby Connect, which continue to invest in premium technology and manpower to deliver non-stop customer care. Abby Connect's explosive growth resulted in the firm recently opening a second office in Las Vegas.
Clutch specializes in pooling data related to firms that offer B2B solutions. With market insight and research that are valued by companies across the world, Clutch has focused on helping businesses to make the right B2B purchase decisions. It regularly conducts exhaustive reviews and surveys, which are closely followed by companies globally.
About Abby Connect
Abby Connect is a customer care firm that offers virtual receptionist and answering services. Abby is well known for its flexible pricing and premium customer support services that are used by individuals, small businesses, and medium-sized enterprises. The Las Vegas-based business has been featured in many surveys and news articles, and continues to bring innovative customer support to its clients.
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Samantha Schwartz – Abby Connect
Source: Abby Connect Virtual Receptionists
Copyright © 2017 Abby Connect
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